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The
Strategic Choice: Collaborative Ventures
In a business
world of dramatically increasing rates of change, complexity and speed,
the requirements for gaining and maintaining a competitive edge are changing,
too. The emerging consciousness defines business leadership in terms of
whole systems: synergy and innovation, sustainability and interdependence.
Networks, webs, connectivity, interfaces, integration, optimization-all
familiar terms in the world of technology-also refer to critical needs
for learning environments, cross-functional teams and alliances.
Innovative
businesses are increasingly choosing strategic alliances and joint ventures
as a preferred vehicle for growth. These ventures require collaboration
at every level of structure and individual interaction. The architecture
for a successful joint venture or strategic alliance goes far beyond legal
and financial considerations. Your challenge in collaboration is to achieve
strategic results in co-creative relationships. For this you and your
partners need a keen awareness, desire, and capacity to build, sustain
and restore collaborative environments and relationships. Structured
like a web,
all the interfaces and relationships contribute to the strength or vulnerability
of the whole.
These are
high stakes ventures. The costs of communication breakdowns and conflict
are tremendous. And the potential or tendency for such breakdowns is just
as high, especially under extreme time pressure and stress.
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| "I
am not alone in wondering why organizations aren't working well.
Many of us are troubled by questions that haunt our work. Why
do so many organizations feel lifeless? Why do projects take
so long, develop ever-greater complexity, yet too often fail
to achieve any truly significant results? Why does progress,
when it appears, so often come from unexpected places, or as
a result of surprises or synchronistic events that our planning
had not considered? Why does change itself, that event we're
all supposed to be "managing," keep drowning us, relentlessly
making us feel less capable and more confused? And why have
our expectations for success diminished to the point that often
the best we hope for is endurance and patience to survive the
frequent disruptive forces in our organizations and lives?"
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Margaret
J. Wheatley, Leadership and the New Science: Discovering
Order in a Chaotic World
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The need for trust building - Trust is the foundation of relationships and is vital to individual, team and overall organizational performance. Trust - and the absence of betrayal - can be critical to the accomplishment of strategic organizational goals. Nevertheless, today's business leaders are often faced with the task of rebuilding trust in organizations without the support, tools or understanding necessary to work with the consequences of betrayal and complex dynamics of trust. Trust-based leadership promotes flexible, adaptive and productive work environments.
Collaborative excellence is essential for creating innovative solutions or results, especially where speed and adaptability are critical. It takes awareness, skill and practice in communicating and coordinating for effective action.
Successful collaboration depends upon bridges of trust between people working together. The essential structure for bridges in collaboration requires communication, negotiation, conflict resolution, collaborative process, and agreement structuring that all contribute to an environment of trust and co-creativity. Where trust breaks down, collaboration breaks down. Breakdowns cost you time, money, wellbeing and opportunities. |
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Trust and Leadership
Leadership
is a relationship, founded on trust and confidence. Without trust and
confidence, people dont take risks. Without risks, theres
no change. Without change, organizations and movements die.
Leaders
go first. They set an example and build commitment through simple daily
acts that create progress and momentum. When leaders create trusting
environments, people are safe to challenge the system and perform beyond
expectations; people feel more open, freer to express creative ideas,
and more willing to take, admit and learn from mistakes.
To
lead a cohesive, creative, collaborative team to an edge: cultivate
and restore trust. Trust has been shown to be the most significant predictor
of individuals satisfaction with their organization. It is identified
as the foundation for meeting strategic objectives, e.g. increased
Risk
taking
Creativity and
innovation
Self-motivation
and empowerment
Our capacity for trust is our readiness to trust ourselves and others.
When we trust others, we see ourselves as reliable and dependable to
others. When we trust others, we feel we can rely on their judgment,
and we have confidence in them. The same is true for ourselves. Our
capacity to trust influences our perceptions and our beliefs. It also
involves managing our expectations of ourselves and of others. Our capacity
for trust expands or contracts, depending on our experiences, positive
or negative.
Types
of Trust:
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Basic
Trust
- Provides
the basis for ones entire personality and demeanor
toward the world.
- Relatively
open-ended and indiscriminate.
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Focused
on relationships rather than single transactions or
outcomes.
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Exists
wholly in its particulars, in each and every instance
of the practice of trust.
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The
key to authentic trust is action, and, in particular,
commitment: commitments made and commitments honored.
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Transactional
Trust
Trust
is a relationship of mutual confidence in contractual performance,
honest communication, expected competence, and a capacity
for unguarded interaction.
- Competence
- Contractual
- Communication
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Conviction
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Courage
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Compassion
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Community
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| Sources:
(Solomon & Flores) Building Trust in Business, Politics,
Relationships, and Life, (Dennis Reina & Michelle Reina)
Trust & Betrayal in the Workplace: Building Effective Relationships
in Your Organization, (Kouzes & Posner) The Leadership
Challenge. |
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"The
signposts of transition are disorientation, dis-identification,
disintegration and disenchantment. A bridge-builder and
skillful facilitator knows how to inspire and motivate processes
and experiences that provide re-integration, re-identification,
re-orientation and re-enchantment."
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Angeles
Arrien
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The
signs of collaboration breakdown are familiar everywhere:
Power
Struggles
Political Intrigue
Unethical Behavior
Communication Impasses
Escalating Conflict
Deepened Organzational
Cynicism
The list goes on...
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"Since
in order to speak one must first listen, learn to speak
by listening."
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Rumi
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When
collaboration and trust falter, you know and feel it:
Communication
may be withheld or feels incongruent, manipulative, dishonest,
misleading
Negotiation
is adversarial and strives to "win the deal," not win the relationship
Conflict
resolution
is positional, coercive, conditional, punitive, and too little too late
Collaborative
process
is an afterthought or unskillful, without necessary focus, structure and
coherence; it often feels futile and like a waste of precious time - what
process?!
Agreement
structuring
is unrealistic, incomplete, focuses on control measures with insufficient
consideration for what would support alignment and reconcile ongoing relationships
Collaboration
is a process of collective alignment where the energies in a system are
all working congruently, in harmony, consistent with a common purpose.
What
is your margin for error?
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| "Change
is the game today, and organizations that can't deal with it
effectively aren't likely to be around long. For one thing,
change happens so frequently today that one change isn't complete
before another is being launched. To make matters worse, in
today's highly competitive marketplace, there's no margin for
error. You may be the kind of person who shies away from the
difficulties of managing change because the people side of things
isn't your strong suit. You're better at the functional tasks-getting
out the product, delivering the service, providing the professional
assistance-than you are at managing the human beings who do
those things. You don't want to get into all that personal stuff.
You just want to get results. First, you simply cannot get the
results you need without getting into 'that personal stuff.'"
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William
Bridges: Managing Transitions: Making the Most of Change
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For
collaborative excellence, attend to "self" and "trust"
in all aspects of the "bridge"...
Communication
- to promote dialogue and clear understanding of values, needs, actions
and goals. Surveys of top executives and business leaders consistently
cite poor communication as the number one cause of failure in business
ventures. Surprised?
Negotiation
- to optimize
mutual gains and develop relationships of reciprocity. Myth or reality:
the goal of a negotiation is to
"win the deal?" This can backfire badly when the ones who
feel cheated also feel entitled to get you back, any way they can and
probably within the terms of the agreement. If your goal is collaboration,
then you need partners who consistently negotiate to "win the relationship"
and to expand your creative options.
Conflict
resolution - to
facilitate reconciliation--restoring trust and healing from betrayal--and
to regenerate collaboration. Conflict is a cost and opportunity of doing
business. Your choice is what to do about it. Address it in "real
time" to dissolve any blockage or mine it's potentially creative
riches? Do you have processes for managing and resolving conflict to
meet needs for fairness, mutual gains, and workable results?
Collaborative process leadership
- to generate participatory decision making and buy-in. Optimal results
come from balanced attention to process to make meetings productive
and efficient. Process builds and maintains the web; it keeps communication
feedback loops fluid, useful and complete.
Agreement structuring - to clarify
adaptable guidelines and to manage expectations and results from a clear
foundation of reciprocity and trust. The goal of every negotiation,
conflict resolution process, and collaboration process is a reliable,
clear and accurate agreement that accommodates change. These agreements
can take many forms, but ultimately they must serve your core needs.
Do your agreements promote collaboration?
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Copyright © 1997-2008 Beata C. Lewis. All rights reserved. |
For more information, please contact:
Beata C. Lewis, JD, MSC
Executive Coach & Change Consultant
Bridging Lives
P.O. Box 3146
Sausalito, CA 94966
T: 415-332-8338
E: Beata@BridgingLives.com |
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Coaching for Leadership and Collaborative Excellence
Services also in German
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